Contact us
Questions about which pan, utensil set or appliance suits your kitchen, your order or delivery? We are happy to help.
A person on our team reads every message and replies as soon as we can, usually within one business day. No bots and no runaround.
If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Track Your Parcel page once you have a tracking number.
Company information
Full business details, published openly, so you always know exactly who you are buying from.
- Company nameKitchen Warehouse
- Administration office8 Commerce Street, Auckland CBD, Auckland 1010, New Zealand
- Phone+66 (0) 98 391 3877
- Emailtheteam@customersupport.care
Orders of $100 or more ship free with tracked delivery (a flat $25 below that), in 5 to 7 days after a 24 to 48 hour handling time. This is an online only shop: there is no showroom and nothing is collected.
Frequently asked questions
Which payment methods are accepted?
Credit and debit cards, processed securely by Stripe, and PayPal. Nothing else is taken at this checkout.
What currency are the prices displayed in?
All prices are shown in New Zealand dollars. No GST is added at checkout.
What are the delivery options and how long will it take?
Delivery is New Zealand wide and takes 5 to 7 days after a 24 to 48 hour handling time. It is free on orders of $100 or more, measured on the total you see in the cart. Below that, and on any order below that, delivery is a flat $25.
Do I get a receipt for my order?
Yes. A receipt is emailed once payment is made, and a second email with a tracking number follows once the parcel has shipped.
How do I know if my order has been shipped?
You will receive a confirmation email with a tracking number once the order is marked complete and the parcel has been collected. We do not have a tracking code before that, so there is nothing to send you sooner.
Do you have a shop location?
No. We are an online supplier with no physical shop or showroom, which is how the prices stay where they are.
Are the products new or second hand?
Every product is brand new. We buy end of line, excess stock and deleted lines from large wholesalers, which is where the price comes from.
Can I return an item?
Yes. You can return anything within 15 days of purchase for an exchange or a refund, including if you simply change your mind, as long as it comes back in its original packaging with proof of purchase. You pay the return postage unless the item is faulty, not as described or does not do what the manufacturer says it does, in which case we cover it. The consumer guarantees of the Consumer Guarantees Act 1993 apply on top of that policy and are not affected by it.
Do you have a physical shop I can visit?
No. Kitchen Warehouse is an online supplier with no showroom and no counter collection, which is where the price comes from.
Who runs Kitchen Warehouse?
Kitchen Warehouse has an administration office at 8 Commerce Street, Auckland CBD, Auckland 1010, New Zealand.
How do I get in touch?
Email theteam@customersupport.care, or use the form on the contact page. A person reads it and replies, usually within one working day.
Is there a phone number?
There is an international call centre on +66 (0) 98 391 3877. Email is usually faster for anything about an order.
Do you sell to businesses or in bulk?
Yes. Send a bulk or wholesale enquiry through the wholesale page with the quantities you need and we will quote it.
Do you sell commercial kitchen equipment?
No. We stock a consumer range: cookware, benchtop appliances, utensils, tableware and glassware. We do not sell, fabricate or install commercial kitchen equipment, and we do not offer kitchen planning or design.